Hi Colin I collected my glasses this morning and they are perfect. Much impressed with your customer care and efficiency. Just writing to thank you for the job well done. Look forward to seeing you again in one month. ‘Kung Hei Fat Choy’ and best wishes to you and your family. Kind regards
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Reception on approach at the Henderson store was great. Ritesh (Optometrist) was efficient & professional. So grateful for finding them on GrabOne. Got the complete package i.e. service and fantastic reading glasses.
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My thanks to you as well for the excellent follow through service you and your company are showing. This type of service is sadly missing with Optometrists and I believe you will do very well in business by displaying it. People do indeed care about the prices they pay for goods and services, but in my view, they care far more about how they are treated as customers and clients – that’s what they remember when they deal with a person and a company. Clearly, you understand this as you have taken the time and trouble to go out of
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I am writing this letter to express my sincere appreciation for the fantastic service and professional dealings I have had with you and the Newmarket branch over the last few weeks. So often we are quick to complain when things go wrong but not so fast to mention when they go right… I thank you so much for making me feel like an important client of yours and I have recommended you to friends of mine.
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I know all too often that the only time you hear from a client or customer is when there is a complaint. However I recently came in for an eye exam and glasses and not only did I get an appointment on the day I called but I received my glasses within two days. Whilst this was impressive in itself having in the past waited over a week to get glasses I was more impressed with the people working at this branch. Paul is an example for perfect customer service, he was polite, friendly and an overall delight to deal with. The optometrist was very good at what she does
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Further to my visit today to pick up my new glasses. I am more than happy to let you know that the whole experience was great. I came to you initially to get a quote to supply and fit new lenses. You were recommended by my Sister-In-Law, N Gadsdon. I was very impressed with your friendly and professional service and although your quote was slightly more expensive than some of the others I had no hesitation in giving you the job. I am in retail and fully appreciate that friendly, professional service is important and in the end, price is never the first real consideration. Again
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I just want to confirm what I told you today that since I and my wife have dealt with your business we have had what we both regard as outstanding service and certainly well ahead of our general experience of similar businesses.We regard ourselves as reasonably hard to please customers and we don’t give such a reference lightly.  
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Thanks for all your help with this Linda, it has really helped, they have agreed now that repeating the tests is not necessary given your assistance with the existing information you are supplying. Really appreciated your help 🙂 I have told my friends how impressed I have been with my overall experience at JOC, which I rate the best all round I have experienced (and at this stage of my life I have “road tested” quite a few optometrists by now, so I have plenty to compare it with).  Well done to both of you, only one I have ever
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I came in a couple of months ago to have my eyes examined and get new eye glasses in preparation for taking the vision exam for a new drivers license. I am over age 60. Pei-Lin (Linda) gave me the best eye exam I have ever had I my life and the prescription lenses are great – I could read off the letters for the drivers license so easily. It was the best exam I ever took. Thanks so much. Pei-Chi is great. Great job.
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I’d like to take a moment to acknowledge the exceptional experience my wife and I had in your store last week. We had booked a grab-one voucher you had on offer as I had recently broken my glasses, previously purchased from you Henderson branch 4 years ago. Firstly, we arrived early as to have extra time to examine new frames – which the staff were perfectly accommodating about, and were in no way pushy or ‘helpful’ as many salespeople today can be – particularly if they are working on commission. Kevin decided he could see me early for my eye
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